Industry Best Practices in Customer Experience with Amy Pressman


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Amy is Co-founder, former President, and a current board member of Medallia, a public enterprise SaaS company that pioneered Experience Management and is the leader in helping organizations capture and act on customer feedback. At Medallia, Amy built and ran many key functions from Marketing and Sales to HR and Talent Acquisition. Since its founding, Medallia has grown to 1,500 employees and over $400M in annual revenue, and trades on the Nasdaq exchange (MDLA).

Prior to founding Medallia, Amy served as a Peace Corps Volunteer in Honduras, an Aide on Capitol Hill, a consultant for BCG, and an Associate at Goldman Sachs.

She holds an undergraduate degree in History from Harvard and an MBA from Stanford.

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(Interviewed by John Rampton, CEO of ).

191 episodes