Using kindness and core values to scale a fully distributed team with Becca Van Nederynen of HelpScout


Manage episode 246590271 series 2527200
By Maren Kate and By Avra Talent. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

After experiencing a pain point in customer communication, HelpScout founders identified a need for a product that serves small businesses. They’ve scaled from 10 to 100+ in the last 5 years using a 12-step remote hiring process and fine-tuning everything from setting new employees up for success in the onboarding phase to making terminations as clear and kind as possible.

You can find Becca online @rvannederynen on Twitter, on LinkedIn, and at

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47 episodes