Using kindness and core values to scale a fully distributed team with Becca Van Nederynen of HelpScout

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By Maren Kate and By Avra Talent. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

After experiencing a pain point in customer communication, HelpScout founders identified a need for a product that serves small businesses. They’ve scaled from 10 to 100+ in the last 5 years using a 12-step remote hiring process and fine-tuning everything from setting new employees up for success in the onboarding phase to making terminations as clear and kind as possible.

You can find Becca online @rvannederynen on Twitter, on LinkedIn, and at www.helpscout.com.

See more: https://blog.avratalent.com/

See omnystudio.com/listener for privacy information.

47 episodes