Delivery Series: How it Works


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In 2021, a year and a half into the global Covid-19 pandemic, restaurant, food, and grocery delivery has never been more popular, nor more essential to people’s daily lives and the survival of the restaurant industry. Third-party delivery apps have dominated the space, dictating policies and payments for both home consumers and restaurants. On this episode, host Jenifer Leuzzi talks with Claire Brown, senior staff writer at The Counter, and Elaine Russel, who manages the grocery-tech focused Albertson's fund at Greycroft, about how the third-party apps really work and who is profiting. This is episode one of a three-part series that examines the current ecosystem of apps, restaurants, delivery workers, and consumers, seeking to shine a light on the real-world costs of delivery and convenience.

Photo Courtesy of Erik Mclean.

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