Manage episode 326282132 series 1565308
Don’t let holidays sneak up on you!
Having SOPs (Standard Operating Procedures) for holiday breaks is a crucial part of managing your team — and your customers’ expectations.
From communicating with customers to giving your employees time off (while still keeping the business running), holiday management takes a little preparation. It gets even more complex when you consider remote teams and global marketplaces, since folks in different areas may celebrate different holidays.
Fortunately, we have some experience with this.
Our SaaS business has customers and employees all over the world. It took some trial and error, but we have a system that allows everyone to celebrate the holidays that matter to them, while keeping the lights on for customers almost the entire year.
Get our best tips on ensuring truly happy holidays — for everyone. Click Play!
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