Manage episode 273803554 series 2801356
In this episode we discuss the evaluation of customer feedback/complaints and the use of customer feedback data, within internal audit and performance audit.
- Auditing the customer feedback process
- Using the customer feedback content (data/information)
- Using customer feedback data for deeper, more effective, audit analytics.
- Blog: why are auditors increasingly using complaints and customer feedback data?
- This episode's web page (with full transcript)
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