11. Evaluating and using customer feedback and complaints data for audits

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By Risk Insights - Conor McGarrity and Yusuf Moolla, Risk Insights - Conor McGarrity, and Yusuf Moolla. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

In this episode we discuss the evaluation of customer feedback/complaints and the use of customer feedback data, within internal audit and performance audit.
This includes:

  1. Auditing the customer feedback process
  2. Using the customer feedback content (data/information)
  3. Using customer feedback data for deeper, more effective, audit analytics.

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About this podcast

The podcast for performance auditors and internal auditors that focuses on data & risk. Hosted by Conor McGarrity and Yusuf Moolla. Produced by Risk Insights.

54 episodes