Continuously Improve Yourself - with Carole Layzell


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Carole Layzell, Senior, Director of Customer Transformation at Salesforce, shares three inspiring stories of how she’s empowered teams to win in 30 years of leading in the Financial Sector. She has proved the power of “treating everyone the way you want to be treated.” of “impressing down;” empowering teams, building trust, rewarding and recognising even the smallest wins.

She shares how she’s used technology and data to transform a struggling team into the top performing team in the UK - by being vulnerable, authentic and open to honest feedback to power her own continuous improvement.

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