Manage series 2632086
By The Playbook. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
In each episode of The Playbook presented by FanFood, host Rob Cressy discusses how leaders are modernizing today’s customer experience through technology in sports, entertainment, and hospitality. We invite industry veterans to talk about how customer expectations have changed in today’s world, and how businesses need to change accordingly for greater operational efficiency and better guest experience.