RVE 192: Turning Users into Fans through Awesome Customer Support


Manage episode 249687453 series 1437845
By Heath Padgett. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
When you're an entrepreneur, sometimes you have to do it all. Sales, marketing, IT, support—you'll wear every hat in a day. But as your business grows, you won't have time to do it all well. Once Heath hired Scarlett, he noticed an immediate improvement in customer experience. Support response times dropped, there were fewer support requests, and more resources to empower campgrounds to learn how to solve minor problems. --- Send in a voice message: https://anchor.fm/rve/message

207 episodes