2020: IT Department Silos - Recognizing the Impact of Community


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IT departments are often very siloed, with 75% of DevOps initiatives failing due to difficulties working across teams. Creating a community can break down these silos. Additionally, having a community forum can give IT departments support. When IT pros need support, they want it at all hours and prefer self-service that can come from online community forums.

During the pandemic, every business was forced to go remote almost overnight and now explore the world of hybrid work. But behind all of this is the need for more tech. But where do you get that equipment at scale and how do you manage that at scale, improving the experience while keeping support calls low? David Sholkovitz from StarTech.com, joins me on Tech Talk Daily to explore this topic with me.

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