Ep.102: The Customer Experience with Gavin MacDonald of GuildQuality

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In this episode, Tim and Steve cover the Customer Experience. Creating a positive feeling in your clients can not only make the project successful but more importantly, leads to referrals which we all know is the “lifeblood” for any successful remodeler.

No one knows the concept of Client Experience tracking more than our friends at GuildQuality so we have Gavin MacDonald join the conversation for this episode.

Gavin is the Sales Director at GuildQuality, a software company based in Atlanta, Ga that specializes in measuring client satisfaction for contractors. He has been working with small business owners ever since he started his own marketing automation company in college and has been involved in the software space ever since. In addition to running the sales team at GuildQuality, Gavin often travels to speak at various conferences to educate contractors on the importance of being customer-centric.
Tim, Steve and Gavin talk more about:

  • Why it’s so important to have a customer-centric business in 2020.
  • What are some things a company can do to make their business more “customer-centric”?
  • How do reviews play a role in growing a business?
  • How do you recommend dealing with negative reviews?
  • And More…

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The post Ep.102: The Customer Experience with Gavin MacDonald of GuildQuality appeared first on The Tim Faller Show.

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