Mo’ Complaints, Mo’ Better

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By Troubleshooting Agile and A weekly problem-solving session for all things agile. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Squirrel and Jeffrey shock a leader they're coaching by telling him to aim to increase complaints. It turns out that Amy Edmondson, ALCOA, and Toyota all agree with this seemingly counterintuitive advice. SHOW LINKS: - Amy Edmondson, Teaming: https://www.goodreads.com/book/show/7023600-teaming - Andon light: https://en.wikipedia.org/wiki/Stack_light - Toyota Kata: http://www-personal.umich.edu/~mrother/Homepage.html - Paul O’Neill: https://en.wikipedia.org/wiki/Paul_H._O%27Neill - Idealcast episode 7: The Topography of Problems and the Importance of Distributed Problem Solving (Part 2) : https://itrevolution.com/the-idealcast-episode-7/ - Invite to the Agile Conversations Slack: https://join.slack.com/t/agile-conversations/shared_invite/zt-nuw1f84n-62CQworE~PpuR7WOUCZp4g --- Our new book, Agile Conversations, is out now! See https://conversationaltransformation.com where you can order your copy and get a free video when you join our mailing list! We'd love to hear any thoughts, ideas, or feedback you have about the show. Email us at info@conversationaltransformation.com

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