Surprise! Why are you being so hostile?


Manage episode 294551425 series 1984398
By Troubleshooting Agile and A weekly problem-solving session for all things agile. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Squirrel tells the story of a conversation that took a sudden difficult turn, and we discuss methods like the Disarming Technique for handling surprises like this effectively. SHOW LINKS: - Roger Schwarz, Eight Behaviours for Smarter Teams: - David Burns, the Disarming Technique: - Finnish Agile Circle: - London Organisational Learning Meetup: --- Our new book, Agile Conversations, is out now! See where you can order your copy and get a free video when you join our mailing list! We'd love to hear any thoughts, ideas, or feedback you have about the show.

185 episodes