Manage episode 283490981 series 2427047
Customer service is essential to every human no matter your business, title, relationship status...
You need to know how to communicate to lead, resolve concerns, and empathetically guide others (and yourself) to a solution!
Join Charlotte Purvis and Dallin Nead as they explore the fundamentals of exceptional customer service.
Charlotte Purvis is a Customer Service Consultant, trainer, coach, speaker, and enthusiast. She developed the Customer Communication Formula and has tested it for over 20 years with clients in corporate, campus, and community settings. Her programs have influenced literally millions of customer interactions.